Shipping & Returns
GENERAL SHIPPING POLICY
FREE GROUND SHIPPING ON ANY ORDER OVER $200.00 TO ANY STATE IN THE CONTINENTAL U.S. Most items are shipped from our warehouse in Big Bear Lake, California within 24 hours. In most cases, orders placed before 11:00am PST will be shipped the same day. We can ship your package with Fedex or USPS. We will always let you know if your shipment is delayed for any reason.
U.S. SHIPPING
Our shipping is determined by the items weight and size of the item! ***Ground Shipping takes 2-7 business days depending on your location in the United States. Do not count the day you order! 3-4 business day shipping is guaranteed in 4 business days from the day you order your product. 2-3 business day shipping is guaranteed to arrive within 3 business days from the day you order your product. All orders in the continental US are shipped through FedEx.
Alaska, Hawaii:
We can only ship thru the United States Post Office to these areas which saves you money. Generally, delivery times vary from 3-5 business days to Alaska and Hawaii. For other delivery options (such as Next Day or 2 Day Air) please call 1.800.754.2627 for a price quote.
INTERNATIONAL SHIPPING
Orders outside the United States will be shipped thru the United States Post Office 7-10 Business Days.
CANADA ORDERS We use the United States Postal Service for shipment of all international packages. What this means to you, is that you get your shipment fast and without hassle. However, all duties, customs and/or brokerage charges and taxes are the responsibility of the customer. We do send your package as a gift, but this not guarantee that you might have to pay a small tax or duties.
TAXES If you live outside of California, you do not pay any sales tax. However, we are required to collect 7.5% sales tax on all orders placed or shipped within California. Duties and Taxes could occur depending on your country. We do ship the product as a gift, so there is a 50% chance you wont pay these Duties or Taxes.
C.O.D. ORDERS Sorry, we do not accept COD orders.
RETURNS AND EXCHANGES
We expect you'll be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, you must do so within 30 days from the invoice date. All items must be unused and in new condition. Clothing must be unwashed. Videos and accessories must be unopened. Skis cannot be mounted and sent back, unless there is a warranty issue! All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call our customer service representative as soon as possible. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D's. No board or binding is completely guaranteed. Once the item has been used it can not be returned or refunded. The only exception would be a manufacturing defect Ski warranty does not apply to damage resulting from impact damage caused by rails, boxes, rocks, stumps or any other contact with a surface other than snow. ***Refused Orders will be charged a 10% restocking Fee*** To return merchandise that is defective or for warranty information, please email us at customer service
RETURN & EXCHANGE PROCEDURES
Please email us first before you do anything. customer service.
Please use the following procedure for any return or exchange:
1. Place the packing slip which came with your shipment in the package you are returning with an explanation for the return on the reverse side.
2.Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise.
3. Returns must be sent within 30 days of receiving the order.
Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
We will not accept COD's.
Any return request after the 30 day period will not be refunded.
We cannot accept a return for any customized merchandise.
We cannot accept returns for videos which have been opened. (We cannot price match after purchase has been made!)
*Ship Returns with post office to:
Attention RA Dept. Boardskiskate.com PO Box 1883 Big Bear Lake, CA 92315
*Ship Returns with Fedex or UPS to:
Attention RA Dept Boardskiskate.com 627 W Valley Blvd Big Bear City, CA 92314
FREE GROUND SHIPPING ON ANY ORDER OVER $200.00 TO ANY STATE IN THE CONTINENTAL U.S. Most items are shipped from our warehouse in Big Bear Lake, California within 24 hours. In most cases, orders placed before 11:00am PST will be shipped the same day. We can ship your package with Fedex or USPS. We will always let you know if your shipment is delayed for any reason.
U.S. SHIPPING
Our shipping is determined by the items weight and size of the item! ***Ground Shipping takes 2-7 business days depending on your location in the United States. Do not count the day you order! 3-4 business day shipping is guaranteed in 4 business days from the day you order your product. 2-3 business day shipping is guaranteed to arrive within 3 business days from the day you order your product. All orders in the continental US are shipped through FedEx.
Alaska, Hawaii:
We can only ship thru the United States Post Office to these areas which saves you money. Generally, delivery times vary from 3-5 business days to Alaska and Hawaii. For other delivery options (such as Next Day or 2 Day Air) please call 1.800.754.2627 for a price quote.
INTERNATIONAL SHIPPING
Orders outside the United States will be shipped thru the United States Post Office 7-10 Business Days.
CANADA ORDERS We use the United States Postal Service for shipment of all international packages. What this means to you, is that you get your shipment fast and without hassle. However, all duties, customs and/or brokerage charges and taxes are the responsibility of the customer. We do send your package as a gift, but this not guarantee that you might have to pay a small tax or duties.
TAXES If you live outside of California, you do not pay any sales tax. However, we are required to collect 7.5% sales tax on all orders placed or shipped within California. Duties and Taxes could occur depending on your country. We do ship the product as a gift, so there is a 50% chance you wont pay these Duties or Taxes.
C.O.D. ORDERS Sorry, we do not accept COD orders.
RETURNS AND EXCHANGES
We expect you'll be pleased with your purchase. However, if you would like to return all or part of your order for exchange or refund, you must do so within 30 days from the invoice date. All items must be unused and in new condition. Clothing must be unwashed. Videos and accessories must be unopened. Skis cannot be mounted and sent back, unless there is a warranty issue! All returns and exchanges will receive prompt attention, and we will make every effort to expedite the handling of your return request. Please call our customer service representative as soon as possible. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. We do not accept C.O.D's. No board or binding is completely guaranteed. Once the item has been used it can not be returned or refunded. The only exception would be a manufacturing defect Ski warranty does not apply to damage resulting from impact damage caused by rails, boxes, rocks, stumps or any other contact with a surface other than snow. ***Refused Orders will be charged a 10% restocking Fee*** To return merchandise that is defective or for warranty information, please email us at customer service
RETURN & EXCHANGE PROCEDURES
Please email us first before you do anything. customer service.
Please use the following procedure for any return or exchange:
1. Place the packing slip which came with your shipment in the package you are returning with an explanation for the return on the reverse side.
2.Please indicate your preference for an exchange or refund. We do not accept returns of used or customer-damaged merchandise.
3. Returns must be sent within 30 days of receiving the order.
Any items returned in new condition with proof of purchase will be refunded at full price less any shipping and handling charges.
We will not accept COD's.
Any return request after the 30 day period will not be refunded.
We cannot accept a return for any customized merchandise.
We cannot accept returns for videos which have been opened. (We cannot price match after purchase has been made!)
*Ship Returns with post office to:
Attention RA Dept. Boardskiskate.com PO Box 1883 Big Bear Lake, CA 92315
*Ship Returns with Fedex or UPS to:
Attention RA Dept Boardskiskate.com 627 W Valley Blvd Big Bear City, CA 92314
